Refund policy

30-Day Return Window

We offer a 30-day return window, which means you have 30 days after receiving your handcrafted piece to request a return.

Eligibility Requirements

To be eligible for a return, your artwork must be in the same pristine condition that you received it, undamaged and unmodified. It must be safely repacked in its original packaging materials to prevent transit damage. You will also need to provide your order confirmation number as proof of purchase.

Non-Returnable Items

Custom orders, personalized wood burnings, commissioned artwork, and gift cards cannot be returned or refunded. Sale and clearance items are final sale.

Damaged or Defective Deliveries

Because each piece is crafted on natural wood, please inspect your delivery immediately upon arrival. If an item arrives damaged or broken during transit, contact us within 48 hours of delivery at cheri@socalartworks.com with your order number along with clear photos of the damaged item and exterior packaging. We will review the submission promptly to issue a replacement or refund.

Return Procedure & Shipping Costs

To initiate a return, email cheri@socalartworks.com. Items returned without prior authorization will not be accepted. Customers are responsible for covering return shipping postage. We advise utilizing a trackable shipping carrier with insurance, as we cannot be held liable for returned items lost in transit.

Processing Refunds

Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be credited back to your original payment method within 5 to 10 business days.